SHIPPING AND RETURN FEES ON THE WEBSITE
WWW.LYSBOON.COM


The shipping and return charges applicable on the website www.lysboon.com are described below.

Please note that Lysboon processes all orders only in Euros (€) and that the indicated prices are inclusive of VAT (All Taxes Included).

Where ?Delivery time ? Order amount ?How many ?
Metropolitan France1 to 3 working daysLess than 30 €4,99 €
Greater than 30 €Free !
Portugal1 to 3 working daysLess than 30 €2,99 €
Greater than 30 €Free !
Europe (including Switzerland)1 to 3 working daysLess than 30 €5,99 €
Greater than 30 €Free !
Outside the European Union1 to 3 working daysLess than 30 €19,99 €
Greater than 30 €Free !

Orders Metropolitan France



We now offer free shipping for orders over € 30 for our customers in Metropolitan France.

For orders in Metropolitan France and less than € 30, the fee is € 4.99.

Orders are sent with La Poste and will take approximately 1 to 3 working days depending on the destination.

You will receive an email once the parcel is taken care of by La Poste (a tracking number will be included in the email in question).

Orders Europe and Switzerland



We now offer free shipping for orders over € 30 for our customers within the European Union (including Switzerland).

For orders within the European Union (including Switzerland) and less than € 30, the fee is € 5.99.

Orders are sent with La Poste and will take approximately 3 to 7 working days depending on the destination.

You will receive an email once the parcel is taken care of by La Poste (a tracking number will be included in the email in question).

Orders Portugal



We now offer free shipping for orders over € 30 for our customers in Portugal.

For orders in Portugal and less than 30 €, the fee is € 2.99.

Orders are sent with CTT and will take approximately 1 to 3 working days depending on the destination.

You will receive an email once the package is supported by CTT (a tracking number will be included in the email in question).

Orders Outside Europe



We offer now free shipping for orders over € 70 for our customers outside the European Union.

For orders outside the European Union and less than € 70, the fee is € 19.99.

Orders are sent with La Poste and will take approximately 1 to 7 working days depending on the destination.

You will receive an email once the parcel is taken care of by La Poste (a tracking number will be included in the email in question).

Warnings



Please note that there may be delays in deliveries depending on the time of year, local and national events, which is unfortunately out of our control and these are not calculated in our estimated delivery time.

Please note that all customs fees and taxes are payable by the recipient. Lysboon is in no way responsible for all charges incurred for shipping orders abroad.

For more information on customs fees for each country, please contact the customs department of the concerned country.

Make sure the mailing address provided during the checkout process is correct. Lysboon disclaims any liability if you do not receive your package due to an incorrect or incomplete address or misinformation at the time of the order.

Delivery locations



We deliver our products all over the world. Orders will be shipped Monday through Friday by La Poste or CTT. If for any reason, you can not receive the delivery, especially because you are not present to approve the receipt, you will find a notice with information about the location of your package and how to make your request for withdrawal or receipt.

Return of articles



If you are not completely satisfied, you can return the item(s) within 14 days from the day following the date of receipt in accordance with the provisions of Article L.121-21 of the Consumer Code. Items must be returned in their original condition, unused and in their original packaging. If the label is removed, it is not possible to return the product. To do this, please use the cancellation form provided for this purpose. The email requesting the return number must be sent within 24 hours after receiving the items you wish to return to the following address: service-clients@lysboon.com.

 

Update made on 23 October 2019

 

These page is written in English. Only the original version in French shall prevail and shall prevail over any other version.