Where is my order ?
An email will be sent to you once your package has been shipped with the necessary information to follow its progress.
You can also contact our customer service who will be able to help you.
Can I modify my order ?
We are very fast during the orders processing. You can make changes before the payment of the order, but once it has passed, we can no longer modify or cancel it.
You can however return any unwanted item subject to compliance with our return conditions
Why was my order rescinded ?
Our items are selling quickly and occasionally an item you ordered may suddenly become unavailable. Even if this happens rarely, we will contact you as soon as possible to confirm the cancellation of your order.
If your order contains additional items, we will ship the rest of your order and we will refund the item out of stock.
I saw an article but it appears to be out of stock, what to do ?
We understand how frustrating it can be to realize that the item on which you flashed is out of stock. If this article is still online, it is to let you a little overview of the products we sell. But we are constantly looking for the latest trends and often restore the same items or similar styles that are likely to make you flash too.
In which countries do you deliver ?
Click here to go to the list of countries in which we deliver.
Delivery charges will be calculated at the time of payment, after the country and delivery option have been selected.
Will I be charged for customs and import duties ?
Note that the price of our items does not include customs and import fees, which vary from country to country. These fees may be charged if you accept delivery. If you refuse the delivery of your parcel, the courier may be required to return the parcel to Lysboon, which could lead to additional charges in addition to the original customs duties or import duties that were attributable to you.
In that event, we will deduct the corresponding amount to these expenses from any refund which you would be owed.
Is it possible to use more than one coupon code to place my order ?
The discount codes are not cumulative to any offer or promotion (unless otherwise stated). Only one code can be used per order.
Why does my discount code not work ?
Your code : Did you enter the code correctly ? Our codes are sensitive to the smallest mistake. Try to copy/paste the code in the promo code box just before placing an order.
Eligible items : From time to time, we offer discount codes valid only on certain items. This will of course be specified in the conditions of use of the reduction code. To display the selected articles benefiting from this promotion, simply click on the link provided in the newsletter or on our website.
Unique codes : If you are lucky to receive a unique code, please note that it can not be used in conjunction with another discount code and can only be used once.
Do you have promotional codes ?
What can I do if I forgot to use my coupon code ?
Oups, we are sorry to learn it. Unfortunately once your order has been placed, we are unable to manually add the discount.
However this discount can be used on your next order, just check the conditions of use of the code.
Do you have a size guide ?
Yes, here for the size guide.